Support

At Gilmond we have a passion for support and our experienced inhouse teams are on hand to provide you with a first-class service to help with your platform requirements.

The teams are available online, via email or on the phone.

gilmond.service-now.com

applicationsupport@gilmond.com

 + 44 (0) 1202 298444

(option 2 or 3)

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Our core hours are 08:00 to 18:00, Monday to Friday, where we are readily available to assist with any support, either through our dedicated email address, our Self Service Portal, or by calling 01202 298444 (option 2 or 3). We can also offer a 24 hour a day, 7 days a week, 365 days a year customer support service if required.

All assistance for Incidents and Requests in conducted in accordance with ITIL (Information Technology Infrastructure Library) best practice to align IT services with your business needs, as well as making sure you have the best service possible.

Through our Self Service Portal you can be kept informed on receipt of any tickets as well as at regular steps during the support process with an update on progress in line with pre-agreed SLAs.